We believe that quality is of the highest importance, and therefore we have adopted the quality management system as a strategic decision, and maintain a quality system in compliance with the requirements of international standard ISO 9001:2008. Our quality array comprises three layers: data protection, quality assurance and physical security.
Oniya Shapira has adopted a quality management system as a strategic decision, and maintains a quality system in compliance with the requirements of international standard ISO 9001:2008.
The international standard serves the company as an internal and external yardstick for assessing its ability to comply with the customer's requirements.
The company also matches the different management systems existing in the organization to the quality management system, adapting them to the requirements of the international standard.
The company's aim is to increase customer satisfaction by active application of the system, including implementation of processes of constant improvement, to ensure compliance with the customer's requirements.
Quality assurance is part of the quality management operation, focused on providing an appropriate guarantee that the requirements will be met. The system is applied across the organization, and accompanies the product from the planning stage through to its supply to the customer or post office.
The system is intended to prevent malfunctions and guarantee that the procedures are assimilated in the processes, focusing on implementation of the planned steps to meet the customer's requirements.
When incompatibilities are found in following up the quality assurance program, the company has defined and agreed processes for corrective action, which will identify the root factors in the problem and result in the desired improvement.
These processes are a tool for the company management to initiate processes of improvement in the organization, in order to learn lessons for constant improvement. Responsibility for learning these lessons lies with the team of managers in the company, and the level of improvement achieved is due to the high standard of leadership, management, and the ability to deal with problems.
Quality management in the company deals with multiple demands from its customers and other interested parties.
The continuous success of the quality assurance is expressed in the existence of an administrative, methodical, transparent, and practical system, striving for constant improvements with the aim of relating to the many wishes of the diverse range of customers.